The following right to cancel applies for consumers only:
Cancellation Policy / Right of Withdrawal
You have the right to cancel this agreement, no questions asked, within fourteen days.
The cancellation period is fourteen days from the date on which you or a third party designated by you who is not the carrier took possession of the goods. To exercise your right to cancel, you must notify us (Schönbuch GmbH, Ottelmannshäuser Strasse 1, D - 97631 Bad Königshofen, Phone +49 (0)9761 - 3962 – 0, Fax: +49 (0)9761 - 3962 – 22, E-Mail: firstname.lastname@example.org) with a clear statement (e.g., letter by postal service, fax or e-mail) about your decision to cancel this agreement. You may use the attached template cancellation form if you wish, but it is not required.
Your cancellation will be considered to be within the cancellation period so long as your notice to exercise your right to cancel was sent before the expiration of the cancellation period.
Consequences of Cancellation
If you cancel this agreement, we are required to return to you any payments that we have received from you, promptly and within fourteen days of the date on which the notice concerning your cancellation of this agreement was received by us. We will use the same manner of payment for this reimbursement as you used for the original transaction unless we have made explicit agreement with you to the contrary; under no circumstances will you be charged for this reimbursement. We have the right to refuse to make reimbursement until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods promptly, and in any case within fourteen days after the date on which you notify us of your cancellation of this agreement. You will be considered within the deadline so long as you have sent the goods before the fourteen days have elapsed. You will be responsible for the direct costs for returning the goods. If you have received damaged items or an incorrect delivery, we will reimburse the shipping costs for the return (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery instead of the standard delivery). In this case please provide your bank details on the return note.
You will only be responsible for any reduction in the value of the goods if this reduction in value can be attributed to any handling not necessary for inspecting its condition, features, and operability.
Sample Cancellation Form
(If you wish to cancel the agreement, please complete this form and return it to us.)
Ottelmannshäuser Strasse 1
D - 97631 Bad Königshofen
Fax +49 (0)9761 - 3962 – 22
I/we (*) hereby cancel the agreement concluded by me/us (*) for the purchase
of the following goods (*)/of the following services (*)
Ordered on (*)/received on (*)
Signature of consumer(s) (only for notification by paper copy)
(*) cross out items that do not apply.